Frequently asked questions

Straight answers by service. Still not sure? Get a quote or message me.

Custom Websites

What's included?

A custom-built site for your business — the pages you actually need, whether that's Home, About, Services or Work, Contact, and a gallery, shop, or booking section — delivered live on your own domain and ready to share.

Do you use templates?

No generic website templates. I design each site around the business, its content, customers, and goals. That doesn't mean reinventing every technical component from scratch; it means the finished website isn't forced into somebody else's predefined layout or identity.

Do I need to write my own bio and content?

Bring whatever you already have: notes, existing copy, social posts, photos, or even rough ideas. I'll use that material to shape a first direction, then we refine the wording together until it sounds like you and fits the site.

Can the site support sales, bookings, inquiries, or other customer actions?

Yes. The site can be built around what you want visitors to do — contact you, request a quote, book, buy, submit an inquiry, or follow another project-specific flow.

How much does it cost, and how long does it take?

Pricing starts from $750 and is custom-quoted based on scope — start the quick questionnaire and I'll follow up with details and a timeline.

Is the site mine to keep?

After full payment, you own the delivered custom website files. Your domain, hosting, and third-party accounts stay in your name.

Digital Tools & Workflows

Excel or Google Sheets?

Both — or a tracker, calculator, form, intake flow, or simple web tool when that fits better. Tell me how the work happens now and I'll recommend the practical fit.

Can you automate emails, reminders & reports?

Yes — I build macros or Apps Script so routine emails, reminders, and reports go out without you doing them by hand, and include a short how-to guide.

Can you upgrade my existing spreadsheet?

Yes — send it over and I'll clean it up, add the automation that saves you the most repetitive work, and make it dashboard-ready.

Will it be easy to use?

Yes — I build clean, guided tools and include a short how-to (plus a walkthrough video on bigger builds).

Do you keep my data private?

For projects involving business data, I'll only ask for what's needed, and I can often work with sample or dummy data when appropriate.

Brand & Supporting Materials

Will I get editable vector files?

Yes — final logo files include editable vector formats such as SVG, EPS, and PDF, plus transparent PNGs, so you have flexible files for web, social, and print use.

Will my logo be unique?

Your final logo is custom-designed for your brand, and I don't resell or reuse a client's final logo as another client's mark.

What if I don't love the first concepts?

Every tier includes a set number of revision rounds — three on Logo, four on Brand Identity and the Complete Brand Pack — to refine your favorite concept.

Can I use it commercially?

Commercial usage rights for your final logo apply after full payment under the project agreement.

Do you offer full branding?

Yes — higher tiers add a full logo suite, brand guidelines, and a social kit.

Can you also make branded documents or product visuals to match?

Yes — price lists, order forms, one-pagers, and product visuals can be built alongside the logo or the website so everything matches. They're quoted based on scope rather than sold as fixed tiers.

Product Visuals & Video

Do I need to ship you my product?

Usually not. Start by sending at least one clear reference photo — a phone snap is fine — and we can confirm what the project needs.

Do I need professional photos first?

Usually not. For an existing product, send at least one clear reference photo so the finished visuals stay faithful to the real item. For a concept or pre-launch product, we can work from detailed references or specifications.

Will it still look like my real product?

I work from your reference material and use the package's revision rounds to keep the finished visuals faithful to the product while improving the lighting, background, and presentation.

Can I use them on Amazon, Shopify & ads?

The project can include clean white-background images for marketplaces plus lifestyle shots and short clips for ads and social, sized for the platforms you plan to use.

Do I get videos too?

Yes — current packages include short product clips that can be sized and prepared for the social, web, or advertising uses agreed for the project.

Can I use them commercially?

Final images and clips are provided for commercial use in the channels agreed for the project. Any limits tied to client-supplied or third-party materials would be identified as part of the project scope.

Website Care — After Launch

What happens after my site goes live?

Every build comes with a 30-day launch warranty: bug fixes, typos, broken links, and display glitches on any device are fixed at no charge — it's part of the job.

Do I have to buy a care plan?

No — plans are optional, and you can add one any time after launch. Without a plan, one-off updates are billed at $85/hour with a one-hour minimum.

What does a care plan cover?

Website Care (from $59/mo) gives you up to 45 minutes of updates every month — new content, dates, pricing, and copy changes — plus a watch on your domain, HTTPS, and uptime. Priority Care (from $149/mo) raises that to 2 hours of updates or new sections a month, adds SEO and site-speed check-ins, and puts your requests on a 24–48 hour turnaround.

Is there a contract?

No — care plans run month to month, and you can cancel anytime.

Does a care plan include hosting and my domain?

No — hosting and your domain are quoted separately from the build and from care plans. A plan covers the updates themselves, plus the watch on your domain, HTTPS, and uptime so problems get caught early.